Credit Guide

About this guide

We are required to give you a Credit Guide before we provide credit assistance. The final version of this guide will be the one issued under our licensee’s template, also available as a PDF: [Licensee Credit Guide PDF].

Who we are

Business

Mustang Mortgage, a trading name of [Legal entity name], ABN [ABN]

Your broker

Sulav Adhikari, Credit Representative number [Credit Representative number]

Licensee

[Licensee name], Australian Credit Licence [Australian Credit Licence number]

Contact

Phone 0416 066 954, email [email protected]

[Credit Representative name] is a Credit Representative (Credit Representative number [Credit Representative number]) of [Licensee name], Australian Credit Licence [Australian Credit Licence number]. Mustang Mortgage is a trading name of [Legal entity name], ABN [ABN].

Lenders we use most often

We can arrange loans only with lenders we are accredited with. The lenders we have used most often over the last financial year are: [List of the six lenders most used, from licensee records].

Our obligations to you

Before we help you apply for a loan, we must:

• make reasonable inquiries about your requirements, objectives and financial situation, and take reasonable steps to verify your financial situation
• assess whether the loan is not unsuitable for you (a preliminary assessment)
• act in your best interests, and put your interests first if they conflict with ours

You can ask us for a copy of our preliminary assessment. We will give it to you within the timeframes set by law.

Fees and commissions

Fees payable by you

[Client fee statement (from Credit Guide)]. If a fee is payable for our credit assistance, we will give you a written quote before we provide that assistance.

Commissions we receive

When your loan settles, the lender pays commission to our licensee, which passes it to us. This usually includes an upfront commission based on the loan amount and an ongoing (trail) commission based on the balance. [Commission ranges and payment flow, from licensee template].

You can ask us how commissions are calculated and the amounts we expect to receive. See also How we are paid.

Referrers

[Referral arrangements (who refers clients to us and whether they are paid), or a statement that there are none].

Complaints

If you are unhappy with our service, please tell us first. Our complaints page explains how we handle complaints and the timeframes. You can also contact our licensee: [Licensee complaints contact].

If you are not satisfied with our response, or we take too long, you can take your complaint to AFCA, a free and independent external dispute resolution scheme.

Australian Financial Complaints Authority (AFCA)

Website www.afca.org.au
Email [email protected]
Phone 1800 931 678 (free call)
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Our AFCA member number: [AFCA member number]

Your privacy

We collect and handle your personal and credit information as set out in our Privacy policy.